Terms & Policy

By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully as they outline the terms of your use of our site, products, and services. These terms may be updated periodically, so please review them regularly.

1. General Use

  • You must be at least 18 years old or have the consent of a legal guardian to use this website.

  • The content of this website is for informational purposes only and is subject to change without notice.

2. Intellectual Property

  • All content on this website, including text, images, designs, and logos, is the intellectual property of Rachel Schiff and is protected by copyright laws. Unauthorized reproduction or use is prohibited.

3. Product Descriptions & Colors

  • We strive to display our products as accurately as possible. However, colors may vary depending on your device's display settings, and we cannot guarantee that your screen will accurately reflect the actual product color.

4. Ordering and Payment

  • All orders are subject to availability and confirmation of the order price. Once an order is placed, you will receive an email confirmation.

  • Payment must be completed at the time of purchase. We accept major credit cards and other payment methods specified on the site.

5. Shipping and Delivery

  • Shipping times may vary depending on your location and the availability of the product. Rachel Schiff is not liable for delays caused by customs or unforeseen shipping issues.

  • Please see our Shipping Policy for details on estimated delivery times, shipping costs, and handling procedures.

6. Returns and Exchanges

  • If, for any reason, you are not satisfied with your order, you may return an unused item in the same condition as received, with all original packaging materials intact and all tags attached, for an 80% refund of the total item purchase amount. Since all Rachel Schiff pieces are made to order, the shipping charge is non-refundable.

    To initiate a return, please email us at rachel@schiffrachel.com within 3 days of receiving the shipment. Once your return is approved, our team will assist you with the return procedure and provide necessary shipping documents via email.

    The returned item must be shipped back to Rachel Schiff within 5 days of receiving the return paperwork for the 80% refund to be completed. Shipping documents are only valid for 5 days and cannot be reissued, so an 80% refund will no longer be available if the item is not physically shipped within those 5 days.

    You will receive a confirmation via email when your return is being processed.

    Rachel Schiff reserves the right to refuse any returns that do not comply with our policy; such items will not be refunded and will be sent back to the customer at their expense.

    Return Conditions:

    • All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition as received.

    • All tags must remain attached.

    • Items must be returned complete in their original packaging and in a single shipment.

    • Merchandise that has been personalized cannot be refunded or returned.

    • 80% refunds are issued in the same form as the original payment, excluding shipping costs.

    • Shipping costs, rush fees, and taxes are non-refundable.

    Order Cancellation

    You may cancel your order for a full refund within 5 days of placing the order. Cancellations after 5 days are subject to a 20% cancellation fee of the total purchase amount.

    For any questions or concerns before placing your order, please reach out to us at rachel@schiffrachel.com, and we’ll be happy to assist you.

7. Privacy Policy

  • Your privacy is important to us. We collect, store, and use your information in accordance with our Privacy Policy, which is available on this website.

  • By using this site, you consent to the collection and use of your information as described in our Privacy Policy.

8. Limitation of Liability

  • Rachel Schiff is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website or products purchased from it, except as required by applicable law.

9. User Conduct

  • You agree not to use this website for unlawful purposes, including violating any local, national, or international laws or regulations.

  • You are responsible for any comments, reviews, or submissions you post on the website and agree they will not be defamatory, obscene, or infringe upon the rights of others.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Zurich Switzerland’s .

  • Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Switzerland.

11. Contact Information

  • For any questions regarding these Terms and Conditions, please contact us


  • By using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Thank you for visiting Rachel Schiff.